WCVE/WHTJ Passport FAQ | Community Idea Stations

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WCVE/WHTJ Passport FAQ

Thu, 04/07/2016 - 2:58pm -- WCVE

WCVE/WHTJ Passport is the new member benefit that provides you with extended access to an on-demand library of quality public television programming. Featuring both PBS and select local programming, WCVE/WHTJ Passport allows you to watch even more episodes of your favorite shows, including full seasons of many current and past series.


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WCVE/WHTJ Passport FAQs

What is WCVE/WHTJ Passport?
WCVE/WHTJ Passport is a new member benefit which provides WCVE PBS and WHTJ PBS donors extended on-demand access to a rich library of quality public television programming online and via your mobile device. This is one of the many benefits that WCVE/WHTJ provides its donors based on the level of your gift.

Why is WCVE/WHTJ making this service available?
As more and more people are watching television content on-demand on computers and digital devices, WCVE/WHTJ Passport gives our donors another way to enjoy extended access to PBS and WCVE/WHTJ content on platforms including computers, smartphones and tablets.

How do I activate my WCVE/WHTJ Passport account?
If you are an active WCVE/WHTJ member giving at least $60 (or $5 monthly), and we have a valid email address on file, you may have already received an email "WCVE/WHTJ Passport" with activation instructions (remember to check your SPAM folders). You can enter your activation code. If you did not receive an email, you can activate your WCVE/WHTJ Passport account by going and entering your name, email address and member ID#.

I just made a donation today, why can’t I activate WCVE/WHTJ Passport?
If you gave your donation through an online form or over the phone, it may take a few days for your gift to be entered into our database and your activation code assigned

I’m seeing a message that says I already activated, but I can’t remember how to sign in.
At the time you activated, you were asked to choose one of 3 sign in methods: using your Google, Facebook, or PBS account. If you cannot remember which option you chose, you can try each one without doing any harm to your accounts. Each has its own process for resetting passwords should you need to.

I am a member of another PBS station. Am I entitled to WCVE/WHTJ Passport?
WCVE/WHTJ Passport is only available to donating members of WCVE/WHTJ. However, many PBS stations across the country are introducing this new benefit to their members. Please to find out if they are offering this service and to activate.

I am having trouble accessing WCVE/WHTJ Passport through my AppleTV.
Your AppleTV PBS App may be synced to a different email than the one you assigned to WCVE/WHTJ Passport. To reset your AppleTV email address, you must deactivate and reactivate the PBS app with the email associated with your WCVE/WHTJ Passport account. Please note that you do not need to reset your AppleTV general account email, just within the PBS app. This will not affect other apps within AppleTV.

Can I view WCVE/WHTJ Passport videos outside of the United States?
Due to rights restrictions, our streaming videos can only be viewed within the United States.

What kind of content can people find on WCVE/WHTJ Passport?
WCVE/WHTJ Passport includes several hundred hours of programming, representing many genres, including drama, science, history, natural history and the arts. Notable titles include MASTERPIECE series such as "Downton Abbey" and "Wolf Hall," along with other favorites such as NATURE, GREAT PERFORMANCES, VICIOUS, EARTH A NEW WILD, HOW WE GOT TO NOW, THE GREAT BRITISH BAKING SHOW and many more. The WCVE/WHTJ Passport library will continue to grow as more series and episodes are added.

Who is eligible for WCVE/WHTJ Passport?
WCVE/WHTJ Passport is the newest member benefit available from WCVE/WHTJ for donors with a yearly contribution of at least $60 or an ongoing monthly contribution of $5 or more. It cannot be purchased separately.

Will there still be free streaming on ideastations.org and PBS.org?
The Community Idea Stations (ideastations.org) and PBS content will continue to be available for free on the ideastations.org website, and other digital platforms. WCVE/WHTJ Passport provides extended access to a rich library of content for WCVE/WHTJ members to enjoy. Certain content, including kids, news and public affairs programs such as CYBERCHASE, BOB THE BUILDER, THOMAS & FRIENDS, FRONTLINE, PBS NEWSHOUR, INDEPENDENT LENS and POV, will be accessible to everyone.

What desktop browser do I need?
WCVE/WHTJ Passport supports the latest versions of Chrome, Firefox, Internet Explorer, and Safari.

I’m not seeing my favorite show in WCVE/WHTJ Passport. Why not?
Initially, several hundred hours of content will be available via WCVE/WHTJ Passport. This library of content will continue to grow over time as more titles are added.

I cannot afford to donate at this time. Is there a way for me to view this content?
All broadcast content remains available to all viewers on air per our broadcast schedule and will remain online and on mobile for at least two weeks and, in some cases, longer. We believe the new arrangement allows for ample viewing of excellent content, albeit for a more limited time for some programs.